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Top benefits of call quality assurance programs

Businesses with call centers or customer support teams are encouraged to implement Call Quality Assurance programs because of their various benefits. Generally, when well-designed call quality assurance programs are implanted in a business and used on a consistent basis, the programs can yield huge benefits for the enterprises, agents, customers and contact centers. Call center quality assurance programs can improve the productivity of call center agents, by reducing average time the agents handle customer transactions. By reducing average time spent by agents handling customer transactions,...